1. Send
Write the problem, submit ticket; attach screenshot and time, draft created in 1 minute.
fa99 Support Ticket and Contact
fa99 Support when available work does not stop; tickets in system and Dhaka questions rise in the queue; bKash, Nagad, Rocket information stays in one place
Download APK fa99 Login help
fa99 Support ticket steps 4
2. Select
Team first identifies type and routes login, APK, or account questions separate lines
3. Assigned
Work goes to right team; Dhaka users receive answers in same thread
4. Resolved
Note appears when solved; open a follow-up if needed
fa99 Contact when ticket or chat
Small questions by chat are quick, but for fa99 Contact transactions, login, or device changes, send a ticket with a screenshot, device, and time for the team to review
Many Bangladesh users ask about bKash or Nagad; at that time, provide the last 4 digits of the transaction, Dhaka location, and the page name where you are stuck
What you write when sending a ticket
- Which page did this occur on
- Which page did this occur on
- If Android, add the device name
- If bKash, Nagad, Rocket present, separate it
Support channels and contact information
Direct ticket
The clearest path is here; history is kept for easy later review
If help needed, get thefa99 Support, fa99 Contact
If the app is open, send questions here; notifications arrive.
Get fa99 AppHelp Center
There is a small guide for new users in fa99 Help, curated from 916+ topics.
View Help pageFor Dhaka and Bangladesh users
| Fast ticket | Submitted in 13 minutes for common questions |
| Local payments | If bKash, Nagad, Rocket listed, selection is easier |
| Device information | Android model provided helps diagnose APK issues |
| Ambiguous message | Only writing the problem slows work |
fa99 Support workload
4.4 rating
This is users' average rating
3,949 reviews
This number combines reports and feedback
107,039 active users
Most questions come in support threads
99.6% uptime
Support portal is usually open
If you need help, get the fa99 App
fa99 Support, fa99 Contact, and fa99 Help together if desired; the app is the easiest path: download the APK file, log in, then send a ticket; at the end remember: fa99 App and fa99 Contact pages are the proper address
Download APK now